Spycraft© warranty & service.

Spycraft©
Warranty terms & conditions.

Warranty info - please also see our disclaimers click here

Spycraft will only refund customers in full if the goods
purchased arefaulty by manufacture defect. All goods are
inspected and quality controlled before they are sent out to the customer.

Custom designed or special fabricate systems are not returnable as we will not get a warranty for such equipment, because of alteration etc, we will of course always try and accommodate any regular customer or client regarding this situation.
Notice to all customers, do not return any goods before you have contacted us first so we can log the order number and issue you with a returns number, if goods are sent back to us before this is done then your item may be lost or destroyed, no refund will be given, this is also a security measure.
All goods are dispatched new, if there is any mark or break in packaging, this will be because we test every thing before dispatch, we do not sell second hand or used goods if an item is purchased as new then delivery of the item will be as a new boxed item, second hand goods are only sent out to a customer, if pre arranged in the initial deal, and if so, the customer would have been notified beforehand, we strictly do not sell second hand goods as new!

Any second hand or used goods, ie X demo etc, have no warranty, there is no warranty on used or second hand equipment, any second hand equipment sold would have been tested before it was offered for sale, and will be in good working order or will not be sold.
If you think you have a problem with any equipment purchased from spycraft, please contact us right away, so we can examine the equipment for malfunction or manufacturer defect, if the equipment you receive is found to be faulty spycraft will replace the item or issue a full credit note to the customer, this can be spent with us on any product, do not wait for long periods of time before contacting us with a equipment concern, long periods of time constitute usage?
Any goods returned must be in excellent condition or refunds will not be given!
Scratches drop marks and general abused goods will not be refunded, you must take care of your equipment if you require us to honor warranty, this dose not apply to regular or long term spycraft clients.

If you contact us with a concern as soon as you get your package, we will send you an instant replacement product, however, allowing days to lapse after your purchase and then contacting us to report problems, obviously constitutes field usage of the product so at this point you will have to return the product to us so we may return it to the manufacturer, If the manufacturer replaces the item, then you will receive the item back, if the manufacturer decides that the item has been abused in any way and refuses to refund Spycraft then you will not receive your replacement item, you may request the original damaged item back but this can sometimes be very costly as we import all our spy & surveillance equipment from international locations worldwide.
Spycraft© reserve all rights and may decide to change any pricing at any time regarding changes in circumstances, we will always try and accommodate our customers where possible.
Please note !
Do not open or try to adjust or fix any equipment supplied by spycraft, warranty is void if any equipment casing or like, has been tampered with or opened.
Spycraft receive some warranty from some of our wholesalers and we have a returns structure so please respect this arrangement and conduct you returns as you would at any reputable high street shop. (there can sometimes be long periods of time on returns) Take care not to drop or abuse the equipment we supply. Most surveillance equipment is very delicate and not too robust.
If you need to travel with any of our equipment, we recommend you use a flight case etc. Spycraft will provide a free flight case for customers purchasing equipment to the value of £500 or over. Alternatively please try your local camera shop, they are normally reasonably priced for flight cases, spycraft can sell you a case if the equipment you have purchased does not come with one, cases start from around £30.00 please request if required.
Thank you for your time and consideration in this matter, we will always try and keep any customer happy as bad PR is not good for any business.

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